Terms and Conditions

Last updated · 2026-09-08

1. Who we are

  • Trading name: Barra Bar
  • Registered legal name: — to be completed
  • Registered seat: — to be completed
  • Address of the venue: 10 Buchinski pat St, Pernik, Bulgaria
  • ЕИК: — to be completed
  • Telephone: +359 878 43 43 00
  • E-mail: barra@barra.bg
  • VAT registration: — to be completed

2. What we offer

Barra Bar takes table reservations and orders for delivery or collection from 10 Buchinski pat St, Pernik, Bulgaria. The menu, prices, delivery zones and opening hours shown at the moment you order are the ones that apply.

3. Prices and payment

  • All prices are in euro (EUR) and are final — they include the taxes due.
  • The delivery fee depends on the zone you choose and is shown before you complete the order.
  • Payment is on the spot or on delivery. The site takes no online payments and stores no card details.

4. How the contract is concluded

You pick items and add them to the cart; you open and review the cart; you choose delivery or collection; you fill in your contact details; and finally you confirm the order.

  • The contract is concluded when the confirmation appears on screen.
  • Until then you can correct anything you entered.
  • The site and these Terms are available in Bulgarian and English. The Bulgarian text prevails.

Provided under Articles 8 and 10 of the Bulgarian Electronic Commerce Act.

5. Right of withdrawal

The food and drink we make are perishable, have a short shelf life and are prepared for a particular moment. The statutory 14-day right of withdrawal for distance contracts therefore does NOT apply. This does not affect your rights if an order is wrong or faulty.

Basis: Art. 57(4) of the Consumer Protection Act; and for orders with an agreed time of performance, Art. 57(12) (catering).

6. Complaints

If what arrived is not what you ordered or is of poor quality, contact us on the day of the order, while the problem can still be established.

  • By phone: +359 878 43 43 00
  • By e-mail: barra@barra.bg

We keep a register of complaints. Basis: Arts. 122, 123, 125 and 127 of the Consumer Protection Act.

7. Allergens

We are legally required to make allergen information available BEFORE you complete your order. If it is missing for an item, please call +359 878 43 43 00 before ordering. Our kitchen handles gluten, milk, eggs, nuts, soy and sesame in a shared space and we cannot guarantee the absence of cross-contamination.

Basis: Arts. 9(1)(c), 14(2) and 44(1)(a) of Regulation (EU) No 1169/2011.

8. Reservations

A reservation is a request for a table at the stated time. We will call you if we cannot confirm it. If your plans change, call us — the table goes to someone else instead of standing empty.

9. Disputes

Come to us first. If we cannot agree, you may complain to:

  • Комисия за защита на потребителите (КЗП) — https://kzp.bg, tel. 0700 111 22
  • Помирителните комисии към КЗП — https://kzp.bg/pomiritelna-komisiya
  • Комисия за защита на личните данни (КЗЛД), for personal data — https://cpdp.bg

The EU ODR platform was repealed by Regulation (EU) 2024/3228 and has been offline since 20 July 2025, which is why no link to it appears here.

10. Changes

The version published when you place your order is the one that applies. Last updated 2026-09-08.